Help Center

Help Center

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Ask us a question

Have a question? We're happy to help!

Our hours are Monday-Friday from 9am-6pm EDT. If you contact us outside of our regular business hours, we'll get in touch with you the following business day.

 
Contact Us

Phone + Fax

Phone: 1-800-559-3314
Fax: 1-317-534-3023


Live Chat

Mon-Fri from 9am-6pm EDT

Chat Now

info@felixandiris.com


Address

felix + iris
1300 Windhorst Way, Ste A
Greenwood, IN 46143

FAQs
  • Products
  • Prescriptions
  • Finding my Frames
  • Orders
  • Payments
  • Shipping + Delivery
  • Returns + Exchanges
  • Privacy + Security

What is your price structure?

Pricing for our glasses will depend on your personal vision needs. All prices for our different glasses options are listed below:

  • Just the frames - $89
  • Non-Prescription Glasses or Sunglasses - $89
  • Single-Vision Prescription Glasses - $119
  • Bifocals - $249
  • Trifocals - $299
  • Progressives - $299
  • Readers
    • Standard Power - $89
    • Custom Prescription - $119

Additional special features:

  • High Index Lenses 1.67 +$40
  • High Index Lenses 1.70 +$70
  • Photochromic Lenses +$100
  • Tinted Lenses +$10
  • Gradient Lenses +$20
  • Polarized Lenses +$50
  • Magnetic Clip-Ons
    • Polarized +$150
    • Mirrored Polarized +$175

For more specifics on our pricing and eyewear offerings, get a full list of details here.


What are your product offerings?

At f + i, we offer a wide selection of glasses to purchase and a number of ways to personalize your own pair based on your style + optical needs.Below is a detailed list of our product offerings. For even more specifics, get a full list of details here.

Lens Material:

All of our lenses our handcrafted in the United States to match your unique prescription and vision needs. We use only the highest quality materials to craft the pair of glasses perfect for you!

  • CR-39: Standard for all non-prescription lenses.
  • Polycarbonate: Standard for all prescription lenses.
  • High Index 1.67 or 1.70: 1.67 lenses are recommended for those with a prescription stronger than SPH +/- 4 and/or CYL +/- 2. We recommend high index 1.70 lenses for those with a prescription stronger than SPH +/- 7.

Lens Options:

  • Non-prescription
  • Single vision prescription
  • Bifocals
  • Trifocals
  • Progressives
  • Readers
    • Standard Power
    • Custom Prescription

Frame materials:

  • Metals
    • Titanium: The toughest of our metal frames.
    • Stainless Steel: Available in both matte and polished finishes.
  • Plastics
    • Acetate: All of our plastic frames are made from high-end cellulose acetate.
    • TR-90: Our glasses made from durable TR-90 material, or from a combination of TR-90 and metal or plastic, flex + bend with the wearer.
  • Hypoallergenics: Many of our frames are sensitive-skin friendly. Just look for "hypoallergenic" in the product specs!

Lens protection:

All of our glasses come with anti-reflective, scratch-resistant, and UV lens protection — free of charge, every single time.

Special extras:

We provide the following options to customize your pair even further. You can add these special features to your lenses for an additional cost.

  • Polarized Lenses
  • Photochromic Lenses
  • Magnetic Clip-Ons
  • Indoor/Outdoor Tint
  • Gradient Tint

Where can I find the measurements on my current frames?

Take a look at the inside temple of your frames. Some pairs have a three-number sizing code. If yours do, the measurements appear in this order:

lens diameter | bridge width | temple length

To see a diagram of what this might look like on your frames, click here.

Sometimes the numbers are split and show up on the inside bridge of your frames as well as the temple, so be sure to look there if you don't find all three numbers listed on the temple.


Where can I find measurements for your products?

For all you need to know about specific measurements for our frames and how to find the right size for you, visit our Size Finder.

We separate all of our frames into three categories: narrow, medium, and wide. In addition, we offer varying bridge widths and temple lengths, depending on the style, so you can make sure you get the frames that fit you best!


I wear progressives: will you be able to accommodate my prescription?

At felix + iris, we're happy to provide progressives that are both stylish and functional.To help you get the best vision possible, we've split our progressive frames into two categories: progressive-friendly and progressive-standard.

Frames in our "progressive-friendly" category have a lens height of at least 24mm. Because we use short corridor progressive lenses, most progressive-wearers should be completely comfortable in these frames.However, if you prefer more surface area or reading area in your glasses, you should look for frames in our "progressive-standard" category, which includes frames with a lens height of at least 31mm.


How do you choose the names for your frames?

To bring a bit of our home to yours, we've added a touch of Indiana to each of our frames, which are named after streets and notable places around our state.


Do your products meet Prop 65 requirements?

WARNING! Our products may contain a chemical known to the State of California to cause cancer, or birth defects or other reproductive harm.

Will you verify my prescription?

Though it is not required by law in all states, we do verify all prescriptions as a courtesy to our customers regardless of the state or country in which you live. As a reminder, we are unable to accept expired prescriptions (prescriptions are considered expired after two years or by the date marked on your Rx).

To verify your glasses prescription, we will need either a copy of your prescription via fax or email (please send within 48 hours of placing your order, along with your full name and order number), or we will need your doctor's name, phone number, and your birthday so we can call them. You will be walked through this verification process when building and ordering your new frames.

Read more about our prescription policy here.


What is required when I provide my prescription?

Before you place your glasses order, we'll need you to input your prescription information. You'll be walked through this process when building and ordering your new frames. Here's what you'll need:

1. Your prescription must be up-to-date.
You'll need a valid prescription that's written by a licensed optometrist. Prescriptions are considered expired after two years or by the date marked on your Rx, so if you're in need of a new valid prescription, please visit your optometrist for an eye exam.

2. Make sure your prescription is for glasses and not contacts.
Since prescriptions for glasses and contact lenses can be different, make sure to double-check that yours is for glasses (and not contacts). If yours is for contacts, please call or visit your eye doctor for a glasses prescription.

3. We must have your pupillary distance.
Knowing your pupillary distance (PD) helps us correctly position the prescription in your new lenses. This measurement often appears with your prescription information, but if you can't locate this info, you can call your eye doctor (they might have it if you've bought glasses from them in the past).

If you've used our at-home Fit Kit and marked the center of your pupils on your Fit Kit frames, we can also determine your PD that way. Just check the appropriate box during checkout so we know to wait for the return of your Fit Kit.

Read more about our prescription policy here.


How do I read my prescription?

It's easiest to find your prescription information on the paperwork you received from your optometrist. If you need help reading your prescription, view the information below, or call us at 1-800-559-3314 for assistance. It's important to note that depending on your prescription, yours might not have all of the boxes filled in as shown below. Sometimes prescriptions look different altogether, so call us if you need help reading yours. Don't be shy — we're here to help!

1. O.D./O.S.
O.D. means the prescription for our right eye. O.S. means the prescription for your left eye.

2. SPH
This is the "spherical error" (that is, your overall nearsighted or farsighted correction). A "+" means the prescription is farsighted. A "-" means the prescription is nearsighted. The higher the number after the + or -, the stronger the prescription.

3. CYL
The "cylinder" is used if you have an astigmatism. This number indicates the severity of the astigmatism in each eye.

4. AXIS
The "axis" (also written as X) is used if you have an astigmatism. This number indicates the way the astigmatism is oriented in each eye.

5. ADD
This is used for readers, bifocals, trifocals, and progressives to indicate the near vision prescription that should be "added" to the regular sphere prescription.

Other items that might show up:

D.V./N.V.

Sometimes bifocal, trifocal, and progressive prescriptions separate the measurements for D.V. (distance vision) and N.V. (near or reading vision).

PRISM

Some people have a PRISM measurement, which is used for those with eye alignment problems. Prism powers are measured in prism diopters, many times accompanied by a base reading with directions to align down, up, or out.


I don't understand my prescription. What should I do?

To be able to place an order, we'll have to enter your prescription information. If you need help understanding your prescription, call us at 1-800-559-3314 for assistance. Sometimes prescriptions read differently, so don't be shy — call us!

Though it is not required by law in all states, we do verify all prescriptions as a courtesy to our customers regardless of the state or country in which you live, so we will make sure to verify your prescription before building your new frames in the case that your prescription has an error or is expired.


My prescription is super strong. Can you fill it?

We do fill orders for very strong prescriptions, however, we might need to provide special attention to your order and there may be an additional cost depending on the strength of the prescription. Please call us at 1-800-559-3314 or email at help@felixandiris.com.


Can you fill my prescription if I have an astigmatism?

We do fill orders for an astigmatism! We can fill astigmatism prescriptions between -4 to +4. For help on how to read your astigmatism prescription, please see "How do I read my prescription?"

If you have any further question about your prescription or think your order might need special attention, feel free to call us call us at 1-800-559-3314 or email at help@felixandiris.com. We're happy to help!


What's my pupillary distance (PD)? How do I measure it?

Knowing your pupillary distance (PD) helps us correctly position the prescription in your new lenses. This measurement often appears with your prescription information, but if you can't locate this info, you can call your eye doctor (they might have it if you've bought glasses from them in the past).

If you've used our at-home Fit Kit and marked the center of your pupils on your Fit Kit frames, we can also determine your PD that way. Just check the appropriate box during checkout so we know to wait for the return of your Fit Kit.

If you need help with your PD measurement, feel free to call us at 1-800-559-3314. We'd be happy to help!

Fit Profile

What is the Fit Profile?

Use our proprietary Fit Profile quiz to easily find recommended felix + iris frames for your specific style and optical needs.We'll ask you a few questions about you and your glasses so we can pinpoint your top pairs!

Based on your Fit Profile results, we'll curate a collection of frames just for you in your personalized store called "My Style." On your My Style page, you can view your top matches,compare frames suited to your individual needs, add your favorite frames to your Favorites wishlist, and save your personalized store for future visits.

In addition to your personalized store, filling out your Fit Profile gives you access to trying on any four frames at home for free using our at-home Fit Kit.

How do I use the Fit Profile?

Using our Fit Profile is quick and easy! We'll walk you through a series of questions about you and your glassesand all you have to do is choose the best answer. Once you've completed the Fit Profile, we'll curate a collection of frames just for you that you can access in your personalized store called "My Style."

Ready to try it? Get started here.


At-Home Fit Kit

What is the Fit Kit?

The f + i Fit Kit gives you the option to try before you buy!With our Fit Kit, you can select four frames to try on at home for free, plus we'll include expert style and eyewear advice to help make your decision easy,and direct access to talking with our Fit Kit Specialists. Our Fit Kit even includes instructions on marking the lenses with your specific vision informationso we can personalize your fit even further. (At this time, the Fit Kit is only available to orders within the United States.)

Sounds great, right? Read more about our Fit Kit here.

How does the Fit Kit work?

Start by filling out our Fit Profile to narrow down the best frames for you.Then, pick four frames of your choice you want to try and we'll ship them to you for free.You'll have five days to test out the frames and get a feel for them. When you're done, ship everything back to us including your Fit Kit invoice, and you're ready to get online and place your order.(At this time, the Fit Kit is only available to orders within the United States.)

You can read more about our Fit Kit policy here.

Can you help me choose frames for my Fit Kit?

We're happy to help! Give us a call at 1-800-210-3965 and one of our Fit Specialists will gladly guide you through the Fit Kit process.

Why do you need my credit card to order a Fit Kit?

Upon ordering our Fit Kit for home try-on, we will ask for your credit card information. A $1.00 authorization hold will be placed on your credit card, and the hold will be removed after we receive your Fit Kit back in our warehouse.

If you fail to return your Fit Kit frames, we will notify you and then charge the credit card on file for each pair we didn't receive ($89/frame).Your credit card will only be charged for all unreturned frames after 14 days (from the day you received them).

For more on our Fit Kit policy, click here.

What information do I need to place an order?

To place an order, you first need to build your frames by clicking on "Buy Now" on the product page.We will then take you through a detailed glasses builder for you to choose your prescription and lens needs, then you will head to checkout to pay for your order.

You will need:

  • A valid prescription
  • A copy of your prescription or your doctor's name and phone number
  • Your information (name, address, etc.)
  • Payment information

How do I give you my prescription?

We will ask you for your prescription when you're in the process of customizing your glasses for checkout. To place an order, you first need to click on "Buy Now" on the product page,where we will prompt you with instructions on filling in your prescription. For more information on what is required, visit our prescription policy here.

In addition to inputting your prescription information, though it is not required by law in all states,we do verify all prescriptions as a courtesy to our customers regardless of the state or country in which you live.As a reminder, we are unable to accept expired prescriptions (prescriptions are considered expired after two years or by the date marked on your Rx).

To verify your glasses prescription, we will need either a copy of your prescription via fax or email (please send within 48 hours of placing your order,along with your full name and order number), or we will need your doctor's name, phone number, and your birthday so we can call them.You will be walked through this verification process when building and ordering your new glasses.


What if I don't have my prescription handy?

We'll need your prescription to be able to fill your glasses order, so if you don't have it handy, it's best to call your eye doctor to obtain your prescription.Once you have your prescription handy, you can continue with ordering your new pair! For more information on the information we'll need to process your order, see "What information do I need to place an order?"


Can I try on frames before I order?

You sure can! With our at-home Fit Kit, you can try on four frames (for free!) at home before ordering a new pair. Find out more information on our Fit Kit here.


Can I change or cancel my order?

Unfortunately, we're unable to modify or cancel an order after it has shipped from our warehouse.If you would like to request a modification or cancellation to an unshipped order, please contact us at 1-800-559-3314 right away!We'll do our best to accommodate last-minute changes to orders that are still in our hands.


What's the status of my order?

You can easily check the status of your order in your felix + iris account if you have one.Once you log into your account, you'll see a section labeled "My Orders," where we'll post updates to let you know where your package is in our order process.Though you won't be able to track your package in transit directly through your felix + iris account, you'll be able to view the package records (including when we'vereceived your order, when it's been processed, and when it's shipped from our warehouse).You can also track your package via the shipping provider site by inputting the tracking number assigned to your order.For more information on order tracking, lost shipments, and guaranteed delivery policy, click here.

If you have any questions about your order status, give us a call at 1-800-559-3314. We're happy to help!

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, check cards*, felixandiris.com gift cards, and FSA/HSA payments*. Read here for more on payment information.

*We accept check cards as long as they are connected with one of the following major credit card companies: Visa, MasterCard, Discover, or American Express. We accept FSA and HSA payments as long as they are in the form of a credit or debit card.


Do you accept insurance?

We don't work directly with insurance providers, but we're happy to give you an itemized receipt that you can send to your provider with your reimbursement form.Give us a call at 1-800-559-3314 to request an itemized receipt from your felix + iris order.Please contact your vision insurance provider or visit their website directly for more information on how to file a reimbursement.

For more information on accepted methods of payment and vision insurance, click here.


Can I use my FSA/HSA account?

We accept FSA and HSA payments as long as they are in the form of a credit or debit card. Once you make a purchase with your FSA or HSA,you can then file a reimbursement with your vision insurance provider. Read here for more information on vision insurance or give us a call at 1-800-559-3314 with any questions.


When do you charge my card?

We will charge your credit card after your order has entered our shipping process. However, we will authorize your card at the time you place your order.For more information on our payment policies, read here or give us a call at 1-800-559-3314.


What's included in the price?

Your order total includes the cost of the frames, lenses customized to your vision needs, anti-reflective, scratch-resistant, and UV lens protection, and a felix + iris glasses case and cleaning cloth.


Is payment secure?

We take every possible measure to ensure secure shopping and transaction safety. We've adopted a "zero knowledge" policy, meaning that allsensitive information is encrypted into a secure format that cannot be breached by anyone outside or inside of our network.felixandiris.com uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services and payment information.Any time we ask for your credit card information during checkout, it will be SSL encrypted.

It's also important to us that your felixandiris.com transactions are safe. If unauthorized charges are made to your card as a result of shopping atour online store, we will work with you to resolve the issue. For more information on our security policy, click here or give us a call at 1-800-559-3314.

How long does it take for my order to arrive?

The time it takes for your order to arrive depends on the shipping method you choose. Order processing (from the day you place your order and send us your PD and prescription to the day your order ships from our warehouse) can take up to 5-7 business days. Please note processing time might extend beyond 7 business days for customers using our Fit Kit to provide us with custom measurements and for specialty orders (such as magnetic clip-ons). Here are the shipping options available to you with delivery time estimations:

  • First-Class Mail: estimated 3-5 business days
  • Priority Mail: estimated 2-3 business days
  • Priority Mail Express: 1-2 business days
  • UPS Mail: Ground, 2nd Day Air, Next Day Air
  • Priority Mail Express International: estimated 5-10 business days
  • Priority Mail International: estimated 8-15 business days

When choosing a shipping method, please account for order processing time in addition to your delivery estimation. For more information on our shipping options, visit our policy page.


How can I track my order?

Once we process your order, you should receive an email containing your tracking number.You can click on the tracking number directly from your email to locate where your package is in transit.If you have a felix + iris account, we'll post updates to let you know where your package is in our order process.Though you won't be able to track your package in transit directly through your felix + iris account, you'll be able to view the package records(including when we've received your order, when it's been processed, and when it's shipped from our warehouse).You can also track your package via USPS.com and UPS.com by inputting the tracking number assigned to your order.


Where do you ship orders?

We ship free to all U.S. customers via USPS First-Class Mail.We're also happy to ship orders to most international locations serviced by USPS Priority Mail Express International and USPS Priority Mail International.At this time, our Fit Kit is only available to customers within the U.S.

For more information on shipping options, visit our policy page.


How does international shipping work?

We offer international shipping to most locations serviced by USPS Priority Mail Express International and USPS Priority Mail International.For delivery time estimations and prices for international shipping, visit our policy page.

For more information on international shipping at felix + iris, give us a call at 1-800-559-3314 or email us at help@felixandiris.com.


How much do I pay for shipping?

For U.S. customers, we happily offer free standard shipping to you and from you via USPS First-Class Mail.For expedited and international shipping options, the cost can depend on the location you're shipping to, the weight of the package, and the delivery speed you choose.Read our shipping policy for detailed shipping information and price estimates.

What's your return policy?

You're able to return your glasses within 30 days of your receipt for a full refund and free return shipping with our Fit Promise.We're only able to accept items for refund that are returned in their original condition. In order to process your return, you'll need to send your glasses,the extras you received (such as cases and cleaning cloths), and your invoice back to us.Give us a call at 1-800-559-3314 or visit our policy page for more information about returns at felixandiris.com.


How do I return my glasses?

We make returns quick and easy! Please contact us via phone, email, or chat to get started with your return or exchange. We'll provide a free return shipping label and instructions for sending your item(s) back to us. If you decide not to call us for your free return shipping label, please ship your items to:

  • felixandiris.com
  • 1300 Windhorst Way, Ste A
  • Greenwood, IN 46143

Visit our return policy for more information or call us at 1-800-559-3314 if you have questions.


How do I exchange my glasses?

We're happy to exchange your glasses for another pair within 30 days of your receipt as long as the products are returned in their original condition. Just give us a call at 1-800-559-3314 so we can walk you through our exchange process and make sure you receive your free return shipping label.


I've misplaced my shipping label. How can I retrieve it again?

Just give us a call at 1-800-559-3314 and we'd be happy to send you a new shipping label.


How long does it take to get a refund?

From the time your return is dropped off with the shipping carrier, please allow one week for your return to be processed.We'll send you an email when your return is complete and we've issued your refund. Please keep in mind that refunds normally take an additional 3-5 business days to appear on your credit card statement.

What are cookies?

A cookie is a small piece of information stored by a web server on your computer's hard drive. Any cookie in use by our server is temporary and will be removed when you log out or are timed-out by the server.


How do you protect my personal information?

We take your privacy and security seriously. We utilize a "zero knowledge" policy, which means that sensitive information is encrypted into a secure formatthat cannot be breached by anyone outside or inside our network. We also use SSL (Secure Socket Layer)encryption when transmitting certain kinds of information, such as financial services and payment information.Any time we ask for a credit card number during checkout for payment, it will be SSL encrypted.

View our privacy and security policies for more information or give us a call at 1-800-559-3314 with any questions.

Policies
  • Returns + Exchanges
  • Warranty + Repairs
  • Payments
  • Shipping + Delivery
  • Privacy + Security
  • Rules of Engagement
  • Rx Information
  • Fit Kit

Return and Exchange Policy

Whether you've changed your mind on a pair of glasses or you need a different prescription, you can return or exchange your glasses within 30 days of your receipt for a full refund and free return shipping with our Fit Promise. In order to process your return or exchange request, we'll need you to send your glasses, the extras you received (such as cases and cleaning cloths), and your original invoice back to us. Please note that we can only accept items that are returned in their original condition.

Ready to make a return or exchange? Please contact us via phone, email, or chat to get started with your return or exchange. We'll provide a free return shipping label and instructions for sending your item(s) back to us. If you decide not to call us for your free return shipping label, please ship your items to:

  • felixandiris.com
  • ATTN: Returns
  • 1300 Windhorst Way, Ste A
  • Greenwood, IN 46143

You can use your original packaging to ship your items back to us. For quick and easy returns and exchanges, please remember to send us all of the extras that came with your glasses(including cases and cleaning cloths) and your original invoice.

For returns, we'll start processing your request as soon as we receive your items.With our 30-day guarantee, we'll credit you back for the full amount of your returned items as long as we receive them just as we sent them to you.Your items will be refunded to the original form of payment, and we'll send you an email when your return is complete. Please keep in mind that refunds normally take 3-5 business days to appear on your credit card statement.

For exchanges, we'll process your request with a store credit so you can pick out a new pair of glasses that better suits you.We just ask that you send your items back to us as soon as you request an exchange. If you choose to keep both your exchanged item and your original item,we will automatically charge your original payment method for you in the amount of the credit given to complete your exchange.

Please note: Our Fulfillment team will inspect all items received for returns and exchanges. We are only able to process returns and exchanges for items that do not show any signs of use.

If your items didn't arrive in perfect condition, we want to make it right! Call us at 1-800-559-3314 and we'll get it taken care of right away.If you believe there is an issue with your glasses as a result of a manufacturing defect, see our warranty and repair policies for more details.


Modify Your Order

We are unable to modify or cancel an order after it has shipped from our warehouse.If you would like to request a modification or cancellation to an unshipped order, please contact us at 1-800-559-3314 immediately.We will do our best to accommodate last-minute changes to orders that are still in our hands.If we are unable to make the modification before your order is processed and on its way to you, you may be asked to make a return or exchange.Please review our return and exchange policy for more information.

If you have additional questions about our return and exchange policy, get in touch with us by calling 1-800-559-3314 or sending an email to help@felixandiris.com. We'd be happy to help!

Warranty Policy

We've got you covered with our One Year Warranty.If your frames break or your lenses chip or crack as a result of a manufacturing defect within one year of your purchase date, get in touch with us at 1-800-559-3314.We'd be happy to take a look at the damage and let you know if you're eligible for a replacement or a repair.

Our One Year Warranty strictly covers manufacturing defects, and unfortunately we are unable to warranty accidental damage.For example, if you sit on your glasses and the frame or lenses break, this is accidental damage and is not covered by our One Year Warranty.Not sure if your issue is covered under our One Year Warranty? Check out our list below for help.

Warrantied issues with the following parts of our frames can include (but are not limited to) manufacturing defects related to:

  • Metal plating
  • Soldered pieces
  • Nose pads and nose pad arms
  • Spring hinge functionality

Warrantied lens issues can include (but are not limited to) manufacturing defects related to:

  • Anti-reflective coating flakes
  • Lens scratches
  • Lens cracks

Please keep in mind that these are not exhaustive lists. Not sure if your item is covered under our One Year Warranty? We'd be happy to take a look and let you know!Just give us a call at 1-800-559-3314. If we're able to replace or repair your items all you'll need to do is send your glasses back to us (and we'll take care of the shipping, too).

If your glasses are damaged but are not under warranty, you might be interested in our Fix It and Break It policies explained below.


Fix It Policy

If you think your glasses need to be repaired, we're happy to help. If you purchased your product less than one year ago and the damages meet our criteria for a warranty,we'll fix your glasses free of charge (and take care of the shipping, too). Check out our warranty policy for more information.

If you're in need of a repair but your glasses are not under warranty either because you purchased your glasses from us more than one year ago or your damages were accidental,that's okay, too. We can still repair your glasses (such as replace your nose pads or a lost screw) for an additional charge.If it has been over one year since your purchase, you'll be responsible for shipping both ways. Call our team at 1-800-559-3314 to submit your request.


Break It Policy

Rough on your glasses? Though our warranty policy does not cover accidental damages or changes in prescription, we're happy to offer you the option of purchasing a new replacement frame or new lenses.As long as it's within one year of your purchase date, we're happy to cover the shipping costs both ways. To purchase lenses and/or frames separately, give us a call at 1-800-559-3314.

Same Frame, Different Lenses

You might be interested in ordering new lenses for your current felix + iris frames if:

  • You need a new prescription and it has been over 30 days since your purchase
  • You'd prefer a different type of lens
  • Your glasses are not under warranty and the lenses have been damaged

Instead of purchasing an entirely new pair of glasses, we're happy to sell you the lenses separately for your felix + iris frames.We'll need you to send your frames back to us, and we'll insert your new lenses for you. We're unable to sell you lenses for frames from other brands.


Same Lenses, Different Frame

If you're accident prone and need to replace your frames (but not your lenses), you have the option to purchase a replacement for $89.Your replacement frame must be the same as your original purchase. Just give us a call and send your glasses back to us. We'll insert your lenses into your new frames for you.


Free Frame Adjustments

Most optical shops will make minor adjustments for free or a small fee. If you are charged a fee, we will reimburse you the cost of one adjustment (up to $25) within 30 days of purchase.Just send us an electronic copy of the bill and we’ll take care of the reimbursement right away!

Accepted Methods of Payment

We accept Visa, MasterCard, Discover, American Express, check cards*, felixandiris.com gift cards, and FSA/HSA payments*.Upon purchasing, please provide us with a daytime phone number so we can contact you with any questions.As a part of our privacy and security promise to you, you can safely enter your entire credit card number via our secure server, which encrypts all submitted information.We will place an authorization on your credit card when you place your order, but we will not charge you until your order ships from our warehouse.

Please note: If you order the felix + iris Fit Kit, we will ask you for your credit card information.A $1.00 authorization will be placed on your credit card, and the hold will be removed after we receive your Fit Kit back in our warehouse.

*We accept check cards as long as they are connected with one of the following major credit card companies: Visa, MasterCard, Discover, or American Express.We accept FSA and HSA payments as long as they are in the form of a credit or debit card.


Sales Tax

Sales tax is only applied to non-prescription orders shipped to an Indiana address.


Vision Insurance

If you have vision insurance, we're happy to provide you with an itemized receipt that you can send to your provider with your reimbursement form.Once you've purchased with us, give us a call at 1-800-559-3314 to request an itemized receipt from your felixandiris.com order.You'll then need to fill out the appropriate insurance claim form and mail the form along with your itemized receipt directly to your provider.

For your convenience, below is a list of some of the most common vision insurance providers and links to their claim forms.Please note: We do not work directly with vision insurance providers. If you have any questions about submitting a reimbursement claim form, please contact your vision insurance provider.

If you use a vision provider that's not listed above, give your provider a call directly for more information on how to file a reimbursement claim.Although we don't work directly with your vision insurance provider, we do accept FSA/HSA payments.

If you have questions regarding payment methods or if you'd like an itemized receipt, get in touch with us by calling 1-800-559-3314 or emailing help@felixandiris.com.

Shipping Options

All felix + iris items ship from our warehouse in Greenwood, IN. We offer domestic and international shipping options to meet your specific needs. For U.S. orders, we always offer free standard shipping to you and from you, with no minimum purchase necessary. Once we've processed your order and your package has left our warehouse, we'll send you an email to let you know.

Need your glasses in a hurry? You're in luck — we offer expedited options, too. The time it takes for your glasses to arrive depends on the shipping method you choose. Order processing (from the day you place your order and send us your PD and prescription to the day your order is shipped from our warehouse) can take up to 5-7 business days. Please note processing time might extend beyond 7 business days for customers using our Fit Kit to provide us with custom measurements and for specialty orders (such as magnetic clip-ons).

When choosing a shipping method, please account for order processing time in addition to your delivery estimation. Check out the list below for estimated delivery times on all shipping options available to you.

  • First-Class Mail (estimated 3-5 business days): FREE every day for U.S. orders
  • Priority Mail (estimated 2-3 business days): $5.95
  • Priority Mail Express (1-2 business days): Cost is based on weight and location. Rates start at $13.09.
  • UPS Mail (UPS Ground, UPS 2nd Day Air, UPS Next Day Air): Cost is based on weight and location and is calculated at checkout.
  • Priority Mail Express International (estimated 5-10 business days): Cost is based on weight and location. Rates start at $27.71.
  • Priority Mail International (estimated 8-15 business days): Cost is based on weight and location. Rates start at $6.95.

Please note: Delivery times (with the exception of Priority Mail Express) are estimates and are not guaranteed by USPS nor by us.

Psst ... Don't forget to double-check your shipping address to avoid unnecessary charges. If your order is returned to us as a result of an incorrect or incomplete shipping address, you may be assessed a 20% surcharge.


International Orders

We happily ship our glasses internationally, but all international orders need to placed via phone or chat with one of our customer happiness agents. Please keep in mind that delivery times are only estimates. At this time, our Fit Kit is only available to customers within the U.S.

Priority Mail Express International
By choosing USPS Priority Mail Express, your package should arrive within 5-10 business days after we process your order.As a bonus, USPS will insure your package against loss or damage and provide shipping tracking. Rates start at $27.71 and are non-refundable. In order to deliver your package, USPS will need your signature.

Please remember that delivery time estimations are not guaranteed. If your package does not arrive within the delivery time estimation, your items may be delayed or held up in customs. When shipping internationally, you'll be responsible for all custom fees and duties. If you're curious about your country's policies, we suggest calling your local customs office.

We take your security seriously. In an effort to protect you, we screen all of our international orders through our order verification process. We may ask for a copy of your photo identification and credit card before processing your order. If your order takes additional time for verification, we thank you in advance for your patience!


Military Addresses

We love shipping to military friends! Because all packages must first go through the primary military post office, we cannot guarantee delivery times. Priority Mail packages usually arrive at the military post office after 1-3 business days, whereas First-Class Mail shipments generally arrive within 2-9 business days. After this, your package is under the control of the military mail system. Your shipment should arrive within 7-14 business days (but we can't make any guarantees). If you run into any trouble entering your APO/FPO address information, send us an email at help@felixandiris.com and we'd be happy to help you.


Order Tracking, Lost Shipments, and Guaranteed Delivery

We want you to receive your glasses as quickly as possible. If you've been waiting on your package and something doesn't seem quite right, start by checking your package records through your felix + iris account or tracking your package via USPS or UPS sites.

If it's been over 20 days and your glasses haven't made their way to you, your package will be considered lost. Please give us a call at 1-800-559-3314 and we'll work with you to try to deliver your items to the address you provided us. If your items are lost by the shipping carrier, we apologize for the inconvenience. Please get in touch with us by calling 1-800-559-3314 and we'll work with you to try to replace your items. If your package hasn't arrived and you provided us with an incomplete or incorrect address, unfortunately we will not be able to replace your items.

Please note that we are only able to consider offering replacements for orders that are lost in transit by the shipping carrier. We are not responsible for lost shipments due to incorrect addresses.

If you have any questions about our shipping policies, our team is happy to help! Just give us a call at 1-800-559-3314.

Privacy Policy

felixandiris.com is owned and operated by One Click Internet Ventures, LLC. We take your privacy and security seriously.Our privacy policy is intended to demonstrate our commitment to protecting you as a customer. You have our promise that we will not process your personal information in any way that is inconsistent with this policy.By visiting our site or providing us with your information, you are agreeing to the practices described below.

Collection of Data

You can take our word that we will not sell or rent your personal information to third parties.We do, however, share your information with third parties under specific circumstances, primarily for order fulfillments.If compelled to do so by judicial or governmental authorities, we reserve the right to release user information.In this instance, disclosure is limited to only those to whom we are compelled to disclose the information. All information processing currently occurs in the U.S. only.As far as our collection of your personal information, we only use anonymous data to report browsing, purchasing, and/or lead form completion activities.

felixandiris.com uses cookies to keep track of session IDs. A cookie is a small piece of information stored by a web server on your computer's hard drive.Any cookie in use by our server is temporary and will be removed when the user logs out or is timed-out by the server. We also record IP addresses to analyze trends and administer the site.An IP address is a number that is automatically assigned to your computer by your Internet Service Provider when you connect to the Internet. IP addresses are NOT linked to any personally identifiable information.


Information Other Sites Collect From You

We link to Websites operated by other parties. Some of these Websites contain our brand names, trademarks, and other intellectual property (that we own).When you click on these links to visit other Websites (regardless of whether or not they contain our brand names, trademarks, and intellectual property),we do not have control over your privacy and security, and this policy does not apply to other Websites. We suggest that you review the privacy policy ofany Website you visit to learn how your information is collected. As a reminder, we are not responsible for the disclosure actions of other parties.


Promotional Communications

We send out regular email newsletters with information on product features and new product arrivals. If you are opted in to receiving promotional emails from us, you can expect to receive several emails per month. You can opt out of receiving promotional emails from us at any time by following the instructions provided in those emails or contact us. Please note that even if you opt out of receiving promotional emails, we may continue to send you non-promotional emails, such as those about your account or our ongoing business relations.


Contact Us

We are committed to the policies set forth in this Policy. If you have any questions, comments or concerns about this Policy, please contact us.

As part of our commitment to you, we will update our privacy policy when appropriate (if our practices change or the law requires us to do so). Refer back to this page for up-to-date information.


Security Policy

Secure Shopping

We want you to feel comfortable while shopping online. You have our promise that we will take every possible measure to ensure that your personal information is safe during every step of our online ordering process.Our in-house technology team uses additional layers of protection to guard our site from potential vulnerabilities. We've adopted a "zero knowledge" policy, which means that all sensitive information is encryptedinto a secure format that cannot be breached by anyone outside or inside of our network. As an extra precaution, we perform monthly scans to ensure we uphold the highest of industry standards


Transaction Safety

It's important to us that your felixandiris.com transactions are safe. If unauthorized charges are made to your card as a result of shopping at our online store, we will work with you to resolve the issue.Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any amount of this $50.00, we will work with you to coverthe liability for you (up to the full $50.00). Please note that we can only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made whileusing our secure server. In the event of unauthorized use of your credit card, you're required to notify your credit card provider in accordance with its reporting rules and procedures


Secure Socket Layer (SSL)

felixandiris.com uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services and payment information.An icon resembling a padlock is displayed at the bottom of most browsers during SSL transactions that involve credit cards and other forms of payment.Any time we ask for a credit card number during checkout for payment, it will be SSL encrypted.

If you have any concerns in regards to our privacy and security policies, you're always welcome to call us at 1-800-559-3314 or email us at help@felixandiris.com.

Good or bad, we'd love to hear from you! Tell us what you like most about your new glasses or what didn't work for you.We would love for you to show off your most recent purchase by sharing your comments and photos with us. All we ask is that you please respect us and our customers through two simple rules.

  1. We welcome all comments and reviews as long as you are polite, respectful, and appropriate with your words and photos.
  2. Only provide honest information. Product reviews should be limited to products that you have tried on at home or purchased.

In an effort to keep felixandiris.com and our social sites appropriate for all eyes, we reserve the right to disapprove content or photos you post.If you notice anything inappropriate, we want to know. Give us a call at 1-800-559-3314 so we can take care of it right away.

We are committed to providing you with an excellent customer experience, and your feedback is important to us!We will get in touch with you as soon as we can in response to any feedback you provide.

Prescription Requirements

In order to get your glasses to you, we'll need a valid prescription that's written by a licensed optometrist and that is not expired.Prescriptions are considered expired after two years or by the date marked on your Rx. If there is no expiration date written on your prescription, it is assumed to be valid for two years.If you're in need of a new valid prescription, please visit your optometrist for an eye exam.

Because prescriptions for glasses and contact lenses can be different, make sure to double-check that yours is for glasses (and not contacts) before purchasing.

As a courtesy, we verify all customer prescriptions. When you order prescription felix + iris glasses, we'll need you to do one of the following as a part of our order process:(i) send us a picture or copy of your prescription information via fax or email; or (ii) provide us with your optometrist's name, their phone number, and your birthdate so we can call and verify.

If you choose to send us your prescription information, you can fax it to us at 1-317-534-3023 or email us a picture or attachment to verification@felixandiris.com.In an effort to get your order to you as quickly as possible, please send us a copy of your prescription information, along with your full name and order number within 48 hours of placing your order.

The second way that we can verify your prescription is by calling your optometrist's office. You'll need to provide us with your optometrist's name, their phone number, and your birthdate(for verification purposes). We will consider your prescription verified after eight hours, unless we've heard back from your optometrist with corrections to the information you provided us.


Prescription Verification

We are required by law to verify prescriptions for all customers who live in the following U.S. states: Alaska, Alabama, Arizona, California, Connecticut, Florida, Georgia, Kentucky, Massachusetts, North Carolina, New Jersey, New York, Ohio, Rhode Island, South Carolina, Tennessee, Vermont, and Washington. If you are a customer from one of these States, we will call your optometrist to verify your prescription information.

Though it is not required by law, we do verify all prescriptions as a courtesy to our customers. We'll need you to do one of the following for our prescription verification process: (i) send us a copy of your written prescription via fax (1-317-534-3023) or email (verification@felixandiris.com) within 48 hours of placing your order, or (ii) provide us with your optometrist's name, their phone number, and your birthdate so we can call and verify. If you choose to send us a copy via fax or email, please include your full name and order number.

As a reminder, we are not able to accept expired prescriptions regardless of the State or country in which you live.

Need help finding the felix + iris glasses meant for you?

We've compiled our easy-to-use tools and top advice below.

Fit Profile

Answer a few personal style + optical questions and we'll recommend a collection of frames just for you.

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Fit Kit

Try on 4 of your favorite frames at home for free!

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Face shape guide

Find your face shape to shop styles that complement your one-of-a-kind features.

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Frame size finder

Discover your best fit with 3 easy-to-follow methods.

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Glasses diagram

Get to know the ins + outs of your glasses and the purposes of each component.

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At-home frame adjustments

Adjust your glasses for the perfect fit with step-by-step advice from our certified optician.

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